Order Cancellation and Return Policy

IMPERIALMART DREAMS The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

IMPERIALMART DREAMS The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

IMPERIALMART DREAMS In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

IMPERIALMART DREAMS In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

IMPERIALMART DREAMS reserves the right to accept the cancellation of any order. IMPERIALMART DREAMS also reserves the right to waive off or modify the time window or cancellation fee from time to time.

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.